Refund and Return Policy
MO AUTO SPARES
At MO AUTO SPARES, we specialize in high-performance used engines, gearboxes, and outboard motors. Our commitment is to provide reliable mechanical solutions for your vehicle or marine vessel.
To ensure transparency and build trust, we operate under a rigorous refund policy. Every return undergoes a technical evaluation to verify the unit's condition and to maintain the integrity of our inventory.
1. Criteria for Return Eligibility
Valid returns are limited to:
- Receipt of a wrong mechanical part
Significant deviation from description
Failure during the initial startup phase
Items verified via technical appraisal
Used heavy mechanical components like engines and outboards require expert handling. If a discrepancy is found, you must notify us within 7 days of receipt. We require a comprehensive mechanical report from a certified workshop alongside photographic evidence. MO AUTO SPARES reserves the right to inspect all units before a refund.
2. Timeframe Policy
All return claims must be formally initiated within 7 calendar days of delivery or local collection. Requests received after this period will not be eligible for processing. To qualify for a refund, the unit must remain in its original delivered state. Any attempt to dismantle, modify, or repair the engine or gearbox by unauthorized personnel will immediately void all warranties and the right to return the component.
3. Filing Claim
To start a formal return request, please submit your proof of purchase and order information through the following channels:
- Email: sales@moautospares.co.za
WhatsApp: +27 785285851
Submit a detailed technical report
Provide clear photos and startup videos
Await official Return Merchandise Approval
Follow our specialized crating protocols
4. Shipping
Liability for logistics expenses is determined based on the verified reason for the return following our technical team's assessment:
- MO AUTO SPARES pays for errors on our part
Buyer covers shipping for all other returns
Verification is at our sole discretion
Parts must be shipped in secure packaging
5. Refund Process
Upon successful inspection of the returned part:
- Refunds issued to your original account
Funds processed within 7 business days
Confirmation sent via email or mobile
Replacement units offered based on stock
Optional store credit for future needs
6. Non-Refundable Charges
MO AUTO SPARES is only responsible for the purchase price of the part:
- No coverage for labor or mechanic fees
No reimbursement for oil, coolant, or fuel
No refunds for consumables like gaskets
No coverage for towing or rental costs
No liability for indirect or lost time costs
7. Required Documentation
Do not dispatch items without prior written authorization. Contact MO AUTO SPARES at sales@moautospares.co.za or +27 785285851, or visit our facilities at
114 Turffontein Rd, Trojan,
Johannesburg, 2190
OR
Mogwase Shopping Complex, Northwest South Africa, 0314